SECTION 1 - LIABILITY
The Site is responsible for all personal information that it controls. This includes information under the direct control of sophieandlucie.com, as well as personal information that sophieandlucie.com may transfer to its affiliates or service providers, in each case for maintenance, processing support, storage, or other similar actions. in the sense that we describe in this document. sophieandlucie.com will use contractual or other measures to require third parties that process information or provide services on our behalf to maintain a level of privacy protection comparable to our own practices. By way of example, sophieandlucie.com uses third parties such as payment service providers, print and shipping processing services, data storage and destruction facilities, and support technology service outsourcing providers.
SECTION 2 - COLLECTION OF INFORMATION
Information is collected on the Site when a user creates a user account, through the completion of a contact form, and through their interaction with the Site (for example, the purchase of an item). Members may also disclose information about themselves when using features of the Site, such as user forums or when contacting Customer Service. We may require you to provide us with additional personal information, such as your name, photograph, age, and address (via a copy of your driver's license or bill), in order to verify your identity, including your address, in order to participate in our Site
What information is collected by the Site?
We collect two types of information from you when you visit the Site: information that does not personally identify you ("Non-Personal Information"), and information that personally identifies you ("Personal Information").
(i) Non-Personal Information
Our Web servers may automatically record certain technical information related to your visit to the Site. This information is anonymous and does not identify you personally. This includes data such as: the Internet domain of your Internet service provider, the IP address of the computer accessing the Site, the address of the last web page you visited before accessing through the Site, the browser used and the type of operating system the computer is using, information about your computer's hardware, the date and time you visited the site, and a record of the pages you viewed while visiting the site. Other information, such as demographic information that does not identify an individual, is also considered non-personal information. User Information (described below) is also considered non-personal information.
(ii) Personal Information
By creating a free user account ("Account"), you consent to the collection of personal information, including your email address, name and date of birth, and country, in order to ensure that you are allowed to create an account. based on your age and place of residence, and that you comply with the Terms and Conditions of Service. If you decide to make a purchase, you will also be required to provide information pertaining to your means of payment (for example, your credit card number and expiration date).
We may also collect your personal information if you choose to send us an email message containing information using links contained on the Site. You may also disclose personal information when you post it in user forums on the Site or by contacting sophieandlucie.com Customer Service. Certain information about your activity on the Site is not in itself personal information (for example, information about your shopping preferences), although it may be related to your account information.
In addition to collecting personal information directly from web visitors, we may also collect personal information from third parties, such as marketing partners who have been granted permission to share that information with us.
What are cookies and how does the Site use them?
- Limits to Collect Personal Information
We limit the type of mandatory information we collect. We collect only the personal information that is required for the purposes described in the following paragraphs under the heading "Use and Disclosure of Personal Information" below (the "Purposes").
SECTION 3 - USE AND DISCLOSURE OF PERSONAL INFORMATION
We collect, use and disclose your personal information for those purposes to which you consent at the time of collection or otherwise prior to such use, and as authorized or required by applicable law, including the operation of our Site; to open and maintain your customer account with us, to provide a product or service requested by you; to communicate with you about site updates, your account status, our new products and services, and upcoming events; to notify you of changes to our products and services; to process payments; for promotional or similar purposes without additional compensation, to prevent fraud and protect the integrity of the site; and to ensure that you comply with the Terms and Conditions and we are allowed to create an account based on your age and place of residence.
When you create an account and when we collect your Personal Information, you can customize these preferences. If you wish to change your account preferences or the forms of contact we use with you, please contact our Customer Service.
Related Entities and Authorized Service Providers
We may transfer personal information to our service providers who are legally or contractually obligated to use the information only to help us provide our services and not for any other purpose. For example, and as described above, sophieandlucie.com uses third party contractors to provide services such as payment processing, business analysis, customer service, software development, technology support, etc.
From time to time sophieandlucie.com may retain, use or disclose your personal information outside of Spain, although regulatory authorities outside of Spain may access this personal information in accordance with laws of this type in other jurisdictions.
If you authorize it, we may also disclose the personal information you provide to our marketing partners who offer products, information or services expressly requested by you and in which we believe you may be interested. To that end, we will use reasonable efforts to ensure that these third parties only use personal information for our stated purposes and that they provide an opt-out method from receiving future communications from those parties, but in any event we will not be responsible for their handling or practices. dissemination regarding your personal information. If you later wish to change your account preferences so as not to receive information from such third-party marketing partners, please contact Customer Service or the "Profile" section.
There may be instances in which sophieandlucie.com may disclose personal information without notice or choice, as required or permitted by applicable law, including: (i) pursuant to subpoena, other form of legal process, or request on behalf of a state, local, or provincial government department or agency to investigate, prevent, or take action regarding illegal activities, (ii) protect the safety and physical integrity of users of the Services or members of the public, or (iii) to protect against fraud or for risk management purposes.
- Business Transfers
If sophieandlucie.com sells all or part of its business or makes a sale or transfer of its assets or we otherwise participate in a merger or transfer of all or a substantial part of its business, sophieandlucie.com may transfer your personal information to the party or parties involved in the transaction as a party to the transaction.
SECTION 4 - OBTAINING CONSENT
In most cases, where we collect personal information directly from an individual, the purposes for which the individual provides the information to us - for example, in our case as a requirement for us to provide our services - will be clear, and as such, consented to the collection and use of personal information for those purposes. If we decide to use personal information already in our possession for a purpose that was not identified at the time the information was initially collected, we will seek the consent of affected individuals before using this information for the new purpose. Please note that if the new purpose is required or permitted by law, sophieandlucie.com is not required to obtain the consent of affected individuals and may not do so. Individuals may withdraw their consent to the collection, use, and disclosure of their personal information at any time, subject to certain restrictions set forth in applicable privacy legislation, but must acknowledge that by doing so, they may be disabled from using the services and products. that are offered on the site.
SECTION 5 - MANAGEMENT OF PERSONAL INFORMATION
The Site has policies and procedures regarding how long the information it collects is retained. Personal information that is no longer needed to fulfill the purposes is either destroyed, deleted, or kept anonymous to prevent unauthorized persons from accessing the information. We retain personal information received from third parties, in accordance with our legal and contractual obligations. The file containing your personal information will be made available to authorized employees, contractors or agents of sophieandlucie.com who need to access the information in connection with the Purposes and will be held primarily in an electronic database.
The site has put in place a number of commercially reasonable security safeguards to protect the personal information under our control from loss, theft, misuse and interception by third parties. These security measures include organizational, technical, and physical measures designed to protect information from unauthorized access, disclosure, copying, use, or modification. The measures adopted are the following:
Restricted access to the personal data file;
Technology protection, including security software, firewalls to prevent hacking and other unauthorized access, and
Internal password and security policy.
Please note, however, that no data transmission or storage can be guaranteed to be 100% secure. We are committed to protecting your personal information, but we cannot ensure or warrant the security of any information you transmit to us. Please take steps to protect yourself against identity theft, including phishing attacks. You are responsible for maintaining the confidentiality of your password and account, and you are fully responsible for all activities that occur under your password or account. In the event of unauthorized use of your password or account or any other breach of security, you must immediately notify sophieandlucie.com and promptly change your password.
SECTION 6 - ACCURACY AND CURRENTNESS OF PERSONAL INFORMATION
The site is committed to open and fair privacy practices that are consistent with applicable privacy laws.
Anyone can request access to their personal information held by sophieandlucie.com by contacting the Customer Service Department. Our agent will inform the person of the existence, use and disclosure of their personal information and will allow the person to have access to such information.
In certain circumstances, to the extent permitted or required by applicable law, access to personal information may be denied. If we deny an individual's request for access to your personal information, we will notify you in writing of the reason for the denial of access and you may appeal the decision.
It is the member's responsibility to provide us with current, complete, truthful and accurate information, including personal information, and to keep such information up to date. We cannot and will not be responsible for any problems or liabilities that may arise if a member does not provide us with accurate, truthful or complete information or personal information or the member fails to update such information or personal information.
SECTION 7 - GOVERNANCE
The Website is governed and operated in accordance with Spanish legislation, without taking into account the possible conflict with the legal provisions in force in other countries, and you expressly consent to submit to the exclusive jurisdiction of the competent Courts and Tribunals of Madrid, Spain, for the resolution of all disputes that may arise, including those related to the provision of the service and any others. Without prejudice to the provisions of these Terms and Conditions, the company providing the service, Stoun Madrid S.L may request legal assistance, precautionary measures, security or any other form of equitable compensation, in any other Court or Tribunal of competent jurisdiction. You agree that any dispute that cannot be resolved between the parties will be resolved individually, without resorting to any form of class action.
SECTION 9 - KLARNA
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.