CHANGES AND RETURNS

SPAIN

If you wish, you can change and / or return your order within a maximum period of 14 (fourteen) calendar days from the receipt of your order

ONLINE CHANGES IN SPAIN

You can make a change of size, model or color for each order placed completely free of charge. To do this, follow the instructions below:

  1. Send an email with your order number to atencionalcliente@sophieandlucie.com indicating that you want to make a change to your order.
  2. We will go through your shipping address to take your new order and take the one you return to us.
  3. That's it. No commissions, totally free.

Changes of garments on request or with arrangements are not allowed.
Sophie and Lucie reserves the right not to accept more than one free exchange for each order placed by the customer. 

ONLINE RETURNS IN SPAIN

To return your order, follow the instructions below:

  1. Send an email with your order number to atencionalcliente@sophieandlucie.com indicating that you want to return your order.
  2. We will send you a label that you must print and stick on the packaging box with which you received your order. 
  3. We will pick up the order by the shipping address.

COSTS
Sophie and Lucie is not responsible for the costs of the return (except if it is our error or in case of a defect), but we will help to manage it at all times. The transport costs assumed by the customer related to the return of an order will be € 7.95 for each item that is returned. These costs will be discounted from the amount to be returned to the payment method that you used at the time of purchase.

CUSTOMER OBLIGATIONS
The customer has the obligation to return the product in perfect condition, with the original and intact packaging and labeling, conveniently packaged in its original box and properly protected. The product to be returned must be in the same state in which it was received by the Customer.

AMOUNT REFUND
Sophie and Lucie will proceed to refund the amount paid, once it has received the returned product and it has been verified its good condition. The refund of the amount will be made within a maximum period of 14 (fourteen) calendar days from the date of receipt of the order in our warehouses. All returns will be made through the same payment method used in the purchase.

INTERNATIONAL

If you wish, you can change and / or return your order within a maximum period of 14 (fourteen) calendar days from the receipt of your order.

INTERNATIONAL ONLINE EXCHANGES AND RETURNS

To make a change in size, model or color, you must return the order / item you want to change and make a new purchase of the product you want to receive. To do this, please follow the instructions below:

  1. Send an email with your order number to atencionalcliente@sophieandlucie.com indicating that you want to make a change to your order.
  2. Send us the garments you want to return with the shipping company of your choice to:

    SOPHIE AND LUCIE | Departamento Online,
    Calle Claudio Coello 25, bajo derecha,
    28001
    Madrid
    España

  3. Buy the product for which you want to change your order through our website or in one of our physical stores.

Changes and returns of garments on request or with arrangements are not allowed. Please remember to write Att: RETURN AND REPAIR on the outside of the package to ensure a speedy journey through any customs office you may pass through. Failure to provide this information may lead to a delay in the return - and in the worst case, the customs office will send the package back to your address.

CUSTOMER OBLIGATIONS
The customer has the obligation to return the product in perfect condition, with the original and intact packaging and labeling, conveniently packaged in its original box and properly protected. The product to be returned must be in the same state in which it was received by the Customer.

AMOUNT REFUND
Sophie and Lucie will proceed to refund the amount paid, once it has received the returned product and it has been verified its good condition. The refund of the amount will be made within a maximum period of 14 (fourteen) calendar days from the date of receipt of the order in our warehouses. All returns will be made through the same payment method used in the purchase.

CHANGES AND RETURNS ONLINE IN PHYSICAL STORE

You can make an exchange and / or return in one of our physical stores in Spain completely free of charge within a maximum period of 14 (fourteen) calendar days from the receipt of your order.

Our store in Madrid:
c / Claudio Coello, 25

Our store in Barcelona:
c / Calvet, 19

Please provide our colleagues in the store with your order number and the reason for the exchange or return. We will make a refund of the amount of the item that you exchange or return and you must make a new purchase of the item you want. 

CUSTOMER OBLIGATIONS
The Client has the obligation to return the product in perfect condition, with the original and intact packaging and labeling, conveniently packaged in its original box and properly protected. The product to be returned must be in the same state in which it was received by the Customer.

AMOUNT REFUND
Sophie and Lucie will proceed to refund the amount paid, once it has received the returned product and has verified its good condition. You will be able to find the refund of the amount within a maximum period of 14 (fourteen) calendar days from the date of receipt of the order in our warehouses. All returns will be made through the same payment method used in the purchase